FAQ
Your AI receptionist, answered
Everything owners ask before they switch on Mavrick — how it answers, what it captures, what it costs, and how the trial works.
In one line
Mavrick is an inbound AI receptionist that answers your business calls 24/7 in a natural voice, captures each caller's name, number, and reason, and texts you the lead the moment the call ends — keeping your existing number, for a flat monthly price with unlimited calls under fair use.
The basics
What is Mavrick's AI receptionist?
It's an inbound AI receptionist that answers your business calls in a natural voice, 24/7. He picks up, talks to the caller, captures who they are and why they're calling, and texts you the lead the moment the call ends.
Is it a real voice or a robot?
A natural, conversational voice. He greets callers, answers the questions you've set him up on, and keeps the call moving like a helpful front-desk person would.
Does it tell callers it's an AI?
Yes. Mavrick introduces himself as your assistant — he doesn't pretend to be a specific human employee.
Who is it for?
Local service businesses — HVAC, plumbing, electrical, and similar trades — that lose money when the phone rings while they're on a job or after hours.
Setup & your phone number
Do I keep my phone number?
Yes. You forward your existing business line to Mavrick and keep your number and your current provider — no porting.
How does it connect to my phone?
You forward your business line to Mavrick. Calls you can't get to route to him automatically — there's no new hardware and nothing to install for calls to reach him.
How long does setup take?
Minutes. Once your line is forwarded and Mavrick knows your basics — hours, service area, what you do — he's live.
Do I need new equipment?
No. It works with your existing number and phone service.
How it handles calls
Does it answer 24/7?
Yes — nights, weekends, and holidays are all the same to Mavrick. No sick days, no missed shifts.
Can it handle several calls at once?
Yes. Mavrick answers multiple calls at the same time, so a rush never sends the second or third caller to a busy signal or voicemail.
What happens with after-hours calls?
He answers, captures the caller's details, and texts you the lead so you can call back and book it — instead of losing that job to whoever the caller dials next.
What if a caller asks something Mavrick doesn't know?
He takes a message — he never guesses. He answers from the info you give him; anything outside that becomes a message texted straight to you.
Does it record calls?
Yes — every call is recorded and you can replay any of them. Callers are notified automatically, in line with call-recording consent rules.
Leads & booking
How do I get the leads?
The instant a call ends, Mavrick texts you the caller's name, number, and reason for calling — so you can follow up while it's hot.
Can it book appointments?
Yes, on the Team plan — Mavrick can book appointments directly.
Can it notify more than one person?
On the Team plan, he can text the lead to up to five people — handy once you've got more than one truck on the road.
Pricing & plans
How much does it cost?
From $99/mo, or $79/mo billed annually. Unlimited calls (fair use), every call recorded, and instant lead texts are included on every plan.
Is there a setup fee?
No setup fee, and no per-minute charges — the monthly price is the price.
Is there a free trial?
Yes, a 7-day free trial. There's no charge until the trial ends; cancel before then and you won't be billed.
Can I cancel anytime?
Yes — no contracts, cancel anytime, plus a 30-day money-back guarantee.
Do busy months cost more?
No. Plans are flat with unlimited calls under fair use, so a heavy-call month — a heat wave, a storm, a cold snap — doesn't spike your bill.
Trust & accuracy
Will it make up answers?
No. If Mavrick doesn't know something, he takes a message rather than guess. He only answers from the information you give him about your business.
How is call-recording consent handled?
Callers are notified automatically that the call is recorded, in line with call-recording consent rules — you don't have to manage that yourself.
Still have a question?
Start the free trial and hear Mavrick answer your own calls — or book a quick consultation and ask us anything. See the full walkthrough on the AI receptionist page, or run the missed-call calculator.
No charge until the trial ends · keep your number · live in minutes